Frequently Asked Questions

General

What does the cleaning service include?

Cleaning covers kitchens, bathrooms, bedrooms, and common areas. Tasks include disinfecting surfaces, vacuuming, mopping, cleaning mirrors/doors/baseboards/ceiling fans, exterior surfaces of appliances, and making beds.

What types of cleaning services do you offer?

Options include Move In - Move Out, Recurring cleaning, Deep cleaning, and Solo Cleaner services.

Why is the first cleaning more expensive?

Initial cleanings typically require more time and effort to bring the home up to a maintenance level before recurring services begin.

Preparing for Your Cleaning

How should I prepare?

Clear floors and surfaces, put away dishes/food, secure fragile items, and ensure pets are safely contained.

Can I request specific areas or provide instructions?

Yes, you can request cleaning only in certain areas and provide special instructions to the team.

Our Team, Products & Access

How many cleaners will be sent?

Typically a team of three or four cleaners, depending on the size and needs of the home.

Do I need to be home?

No, you do not need to be present as long as access is provided.

Do I provide supplies?

No, the team typically provides their own cleaning supplies.

Insurance

The company is fully insured.

Add-On Services & Custom Requests

What additional services are available?

Interior oven cleaning, refrigerator cleaning, interior cabinet cleaning, and window cleaning. These must be requested in advance for an additional fee.

Important Policies & Limitations

What is NOT included?

Carpet shampooing, interior cleaning of washers/dryers/dishwashers, wall cleaning, window track cleaning, dishwashing, or home organization.

Heavy Items

The team does not move heavy furniture or appliances.

Access Issues

If the team cannot access the property (missing keys/codes), it may be considered a late cancellation.

We Serve Charlotte & Rock Hill

Proudly providing top-notch cleaning services to the greater Charlotte, NC area and Rock Hill, SC.

Get A Quote

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